As Reed Turkey, we are looking for a "Assistant Boutique Manager" with below requirements for our premium retail client.
Job Description
- Support the Boutique Manager in coaching, developing, and engaging the boutique team.
- Lead by example in delivering outstanding customer experiences and premium service standards.
- Drive sales performance and support the achievement of commercial targets and KPIs.
- Foster a customer-centric culture while motivating and developing team members.
- Analyze customer feedback and Mystery Shopper results, implementing action plans for continuous improvement.
- Collaborate with Marketing and cross-functional teams on boutique activations, visual merchandising initiatives, and customer engagement activities.
- Ensure compliance with company policies, operational procedures, and health & safety standards.
- Contribute to sales forecasting, performance reporting, and operational planning.
- Optimize boutique resources and support effective cost management.
- Build strong relationships with customers, local stakeholders, and surrounding retailers to enhance boutique visibility and business performance.
- Support customer acquisition, loyalty, and retention initiatives through effective relationship management.
Qualifications
- Bachelor's degree or equivalent professional qualification.
- Minimum 3 years of experience in retail management and team leadership.
- Proven experience in direct sales of premium products and services.
- Strong leadership, coaching, and team development capabilities.
- Customer-focused mindset with a passion for delivering exceptional service.
- Commercially driven with strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Experience working in a fast-paced retail environment.
- Passion for premium brands, customer engagement, and retail excellence.